Shipping, Returns & Exchange Policy
Returns & Exchange
1. The customer has the right to withdraw from the contract within 14 days of receiving the parcel, without giving any reason.
2. Returned goods should not have traces of use, have the original, intact packaging. Otherwise the goods will not be accepted.
3. The cost of shipping and packaging is covered by the customer.
4. Shipping cost is not refundable.
5. Within 7 business days, the customer will receive a refund to the account. If after 7 days the customer does not receive a refund, please contact us to check the transfer. Please also check your bank account.
5. Non-returnable items:
- Gift cards
- Personal health and hygiene items and products
- Goods purchased on discount are not refundable
Complaints about products with manufacturing defects:
1. Complaints about purchased products with factory defects, please submit by email. firstname.lastname@example.org.
2. Pictures of factory defects and damages will help in considering the complaint.
3. Complaint handling takes up to 14 business days.
4. Please return products that are subject to a complaint within 14 days and confirm your purchase on the Moani Nature Shop website.
5. After positive consideration, the goods will be exchanged for a new one or a refund for the given product will be made.
Moani Nature Shop
19A Norway Street
BN41 1GN Portslade - Brighton
We fulfill orders within 24 hours of placing the order
Orders placed over the weekend are processed from the first business day after the weekend or holidays (Bank Holidays). 1st class packages are fully dependent on the shipping company.
Shipping costs United Kingdom
Royal Mail 2nd class tracked & signed - £ 3.99 3-5 working days
Royal Mail 1st class tracked & signed - £ 6.50 1-2 workind days
Shipping costs Rest of the world
Europe by Royal Mail - £ 14.50 3-7 working days (max 2kg)
North & South America (excl. USA), Middle East, Africa, Asia by Royal Mail - £ 20.00 5-10 working days (max 2kg)
Australia & Oceania by Royal Mail - £ 22.00 5-14 working days (max 2kg)
USA by Royal Mail - £ 25.00 5-10 working days (max 2kg)
In some countries, additional taxes or duties may be imposed for which the customer is responsible. Parcels are sent with the CN22 or CN23 declaration attached
We reserve the right to send orders in separate packages.
We accept individual orders from the so-called Rest of the World submitted via email in the 'Contact Us' tab. The title should be filled in "individual order and country name". The order is carried out after paying the bill by bank transfer to the account whose number will be provided in the email.